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Software Application Support/.NET Programmer

At Woy Woy, New South Wales.

Position summary

This position reports to the Client Services Director, and has the following primary responsibilities in the short term -

Telephone, and sometimes on-site, support of LSI's clients in the use of our logistics software applications.
Analysing, debugging and diagnosing software application problems.
Minor software application modifications and deployment tasks

and in the long term -

The Software Application Support/.NET Programmer will -

Receive telephone calls from LSI clients reporting software application queries/problems.
Record the support call details in LSI’s internal support management system.
Analyse, debug and diagnose the support call using a variety of tools, including the existing support call knowledge base, the expertise of the LSI technical team, and the Visual Studio debugging facilities.
Deliver support call solutions to clients, by telephone, dial-up connections or on-site attendance.
Make minor modifications to LSI’s software applications, progressing to more complex software development projects.
Enhance LSI’s reputation of professional integrity with their clients, fostering long term relationships.
Make efficient and productive use of LSI’s working hours and resources.

The skills required for this position are -

.NET Framework 2.0 or above (VB preferred).
An intermediate knowledge of Microsoft SQL Server administrative features and Transact-SQL.
Microsoft Windows XP, Vista, 2003/2008 Server.
Enthusiastic, cooperative, able to get along with management, fellow workers and clients at multiple levels.

Additional skills that are an advantage -