Software Application Support/.NET Programmer
At Woy Woy, New South Wales.
Position summary
This position reports to the Client Services Director, and has the following primary responsibilities in the short term -
- Telephone, and sometimes on-site, support of LSI's clients in the use of our logistics software applications.
- Analysing, debugging and diagnosing software application problems.
- Minor software application modifications and deployment tasks
and in the long term -
- Progressing to major software development projects.
Operational
The Software Application Support/.NET Programmer will -
- Receive telephone calls from LSI clients reporting software application queries/problems.
- Record the support call details in LSI’s internal support management system.
- Analyse, debug and diagnose the support call using a variety of tools, including the existing support call knowledge base, the expertise of the LSI technical team, and the Visual Studio debugging facilities.
- Deliver support call solutions to clients, by telephone, dial-up connections or on-site attendance.
- Make minor modifications to LSI’s software applications, progressing to more complex software development projects.
- Enhance LSI’s reputation of professional integrity with their clients, fostering long term relationships.
- Make efficient and productive use of LSI’s working hours and resources.
Skills requirement
The skills required for this position are -
- .NET Framework 2.0 or above (VB preferred).
- An intermediate knowledge of Microsoft SQL Server administrative features and Transact-SQL.
- Microsoft Windows XP, Vista, 2003/2008 Server.
- Enthusiastic, cooperative, able to get along with management, fellow workers and clients at multiple levels.
Additional skills that are an advantage -
- Microsoft SQL Server Reporting and Analysis services.
- Experience in web-based applications.
- Experience developing on mobile devices.
- Knowledge of COBOL syntax.